Privacy Policy

This privacy policy explains how we use any information and our procedures that we have in place to safeguard your privacy.

Personal data relates to an individual. It could be used to identify you. It includes your name and contact details, but can also include data about your calls, other transactions and your use of our services. is committed to protecting your privacy and will only use the information as permitted by law and operates an Ofcom-approved Code of Practice.

1. Information we collect and how we use it

When you purchase any of our products or services, we may require your name, postal address, email address and telephone or destination number or address. Payment details are never provided to us or processed by us by processed by a third-party payment system – STRIPE.

We will only share your data with other organisations, such as the police or government if we are forced to do so by law. If applicable, then this will be done securely, and we will not share anything we do not need to. It is our policy to not store any data we need not to.

2. Lawful Basis for Processing

We may process information:

  1. Where it is in the legitimate interest for the purpose of the detection and prevention of crime.
  2. Where it is in our legitimate interests to ensure that our customer accounts are well-managed, so that our customers are provided with a high standard of service, to protect our business interests and the interests of our customers.
  3. Where it is in our legitimate interests to develop and improve our products and services to ensure we can continue to provide products and services that our customers want to use and to ensure our business model remains competitive.
  4. For the performance of our Agreement or to take steps to enter into any Agreement with you.

If we change our privacy policy, we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. Continued use of the service will signify that you agree to any such changes.

Where changes to this privacy policy will have a fundamental impact on the nature of the processing or otherwise have a substantial impact on you, we will give you sufficient advance notice so that you have the opportunity to exercise your rights (e.g. to object to the processing).

3. Email and Text Notifications

You may 'unsubscribe' from all email notifications at any time. Notification by Email is a key communication channel for call processing and other service notices including billing and charging information. You are in full control of the various levels of email and text notification from within your Account settings. We also need to provide you with essential information about our service upgrades and related products.

4. Cookies and Website Security

A cookie is a piece of information that is stored on your computer's hard drive by your web browser. We use session cookies only. TEL.NINJA does not use cookies to target advertising or otherwise track your activities.

Most browsers accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of our web site, including purchasing items. However, you may find that certain handy features such as automatic login and saving Account preferences do not work.

Your personal data is sent to our website using best practice encryption methods to protect all personal data and transaction information. All passwords are encrypted in such a way as to make them undecipherable, even by TEL.NINJA. We do not store your credit and debit card details.


5. Retention of your data

We will only keep personal data which is necessary and only for as long as we have a relationship with you. Once our relationship with you has come to an end (e.g. following closure of your Account or following a transaction) or, your application for a product or service is declined or, you decide not to go ahead with it, we will only retain your personal data for a period of time that is obligatory.

We will only retain information that enables us to:

We will only retain data if we are required to do so to comply with the law, if there are outstanding claims or complaints that will reasonably require your personal data to be retained, or for regulatory or technical reasons and will continue to make sure your privacy is protected.

7. Protecting Your Data and Your Rights

The GDPR aims to give you more control of your data. It provides new and strengthened rights. You have certain rights regarding your personal data, subject to local law. These include the following rights to:

Your ability to exercise these rights will depend on a number of factors and in some instances, we will not be able to comply with your request e.g. because we have legitimate grounds for not doing so or where the right doesn’t apply to the particular data we hold on you.

You can also logon your Account to update or correct your information, if it changes or if the personal data we hold about you is inaccurate. You can email or write to TEL.NINJA at any time to request us to action any of the above rights or to lodge a complaint about privacy.

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